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Frequently Asked Questions

Everything you need to know about renting with Five Star Car Rentals in Towson, MD.

What is your cancellation policy? +

You can cancel at no charge up to 48 hours before your scheduled pickup. Cancellations made within 48 hours of pickup will forfeit the first week's payment.

What is the minimum and maximum age required? +

Renters must be at least 21 years old. There is no maximum age limit.

Is there a required interval between bookings? +

Yes — there is a required 12-hour interval between consecutive bookings. Please plan accordingly when scheduling back-to-back rentals.

Do you have a loyalty or rewards program? +

Yes! Renters who have been with us for 60 days or more are automatically enrolled in our Loyalty Rewards Program. As a thank-you for your loyalty, you receive $100 off your 5th payment. We don't run general discounts or promotions — this reward is our way of recognizing long-term renters.

What is the shortest and longest rental duration allowed? +

The minimum rental period is one week. There is no maximum — we offer month-to-month rentals with no cap on duration.

How are sales tax, coupons, and additional fees applied? +

Sales tax is included in the quoted rate — no surprises at pickup. Promo codes and coupons are applied at checkout when completing your reservation.

How many miles are included with the rental? +

Unlimited miles are included with every rental. Drive as much as you need — there are no mileage caps or overage charges.

What are your standard business hours? +

We are open Monday through Friday 9 AM – 6 PM, and Saturday and Sunday 9 AM – 4 PM.

What are the allowed pick-up and return times? +

Pick-ups and returns are by appointment during business hours. Contact us in advance to schedule your preferred time.

Do you allow pick-ups and returns outside business hours? +

Yes, after-hours pickups and returns are available by prior arrangement. Please give us at least 24 hours notice so we can accommodate your schedule.

Are there any important extra details renters should know? +

A valid driver's license is required for all rentals. Drivers planning to use the vehicle for rideshare must have active approval from their gig app (Uber, Lyft, etc.) prior to rental.

Do you offer additional equipment or services? +

Yes — phone mounts and car phone chargers are available upon request at no additional charge. Just let us know when booking.

What are the charges for exceeding included mileage? +

There are no mileage overage charges — all rentals include unlimited miles.

What is the cost for an additional driver? +

Adding an additional driver costs $25 per week. All additional drivers must meet the same eligibility requirements as the primary renter.

What are the penalties for smoking in the vehicle? +

A $250 cleaning fee will be charged for any smoking violation inside the vehicle. All of our vehicles are strictly non-smoking.

Are there fees for EZ Pass or toll usage? +

Renters are responsible for all tolls incurred during the rental period. EZ Pass is not provided — please plan accordingly or bring your own transponder.

Is there a security deposit? +

Yes, a $200 refundable security deposit is required at pickup. The deposit is returned upon vehicle return in good condition.

Is there a cleaning fee? +

A $75 cleaning fee will be charged if the vehicle is returned in an excessively dirty condition. We ask that renters return vehicles in reasonably clean condition.